The purpose of this Privacy Notice (the “Policy”) is to describe how VESCANYCOUTURE.COM (“VCNY,” “We,” or “Our”) processes personal data of its customers and prospects (“You”) in order to provide the best possible service. We collect, store, process, use, and disclose personal information about You in connection with your use of Our connectivity products (if and when available), or when you visit Our stores, place an order, or visit Our social media pages in Mexico. This Policy outlines how VCNY uses your personal information.
For the purposes described in this Policy, VCNY may collect the following categories of data:
a) Identification and Contact Information (such as name, address, phone number, identification information, date of birth, or email address), when you voluntarily provide it, for example, when registering for an online account, filling out a customer information card in the store, participating in an event, or making a purchase, either by phone, or identification information required when requesting a tax invoice.
b) Payment Information: For example, credit card details, bank account numbers, PayPal account details, or other payment information you must provide to receive the products or services you requested.
c) Demographic Information, such as gender and birth date.
d) Your image when visiting Our stores (as we have CCTV onsite) or your voice when calling VCNY’s customer service (as your call may be recorded).
e) Preferences and interests you choose to reveal during your interactions with our customer service advisors (such as your preferences regarding Our collections or other luxury brands, your size, lifestyle, or basic information about your family circle).
f) Information you submit or post on a public space on Our social media pages, such as product reviews.
g) Purchase Information: This could include the products you bought and their prices.
h) If you use Our websites or social media, we may collect information about the browser you use and your browsing behavior.
i) If you use Our mobile app, we may collect your GPS location, subject to your consent when necessary. We may also track how often you use the app and where it was downloaded. We may collect information about the browser you use and your browsing behavior.
j) If you use Our connectivity products, we may collect information related to how you use such products (e.g., which features of Our product you use the most, or battery level information), as well as geolocation data if necessary to provide the service you requested.
k) We may also collect information posted on third-party websites or social media platforms about VCNY’s products and services, when necessary for the purposes defined below. Your personal information is collected either directly from you (e.g., if you create an account on one of Our websites/apps, make a purchase, or interact in any other way with Our customer service advisors in stores or with VCNY’s customer service), passively from you (e.g., when using tracking tools like browser cookies), or from third parties (e.g., through social media platforms). Information processed by these third parties is subject to their policies, set by those third parties, and may be subject to their respective terms, conditions, and privacy rules.
If you choose not to provide personal information when requested to fulfill a contract, complete a sale, or when required by law, you will not be able to receive the product or service you requested.
Please note that, in addition to the personal data listed, you may be required to provide documentation and a copy of it to verify the accuracy of the personal data provided.
We use the information described above for necessary and secondary purposes specified at the time of collection or as determined below in this Policy:
a) To improve Our understanding of your interests and concerns, and to improve Our understanding of your use of Our products: We may use your information to enhance Our products/services. We may use your information to personalize your experience with Us and to tailor our marketing activities to your needs and interests, as we believe it is also in Our legitimate interest to serve you better and respond to your needs. This is a secondary purpose.
b) To provide Our connectivity services, verify and check your identity or that of your representative, process your order, respond to your inquiries, and manage your complaints: For example, we use your information to process your order and deliver your products. Alternatively, we may use your information to send you information you requested or to communicate with you regarding your account or Our relationship: We may contact you to inform you about changes to the Site or service updates. We may also contact you to request your feedback and inform you about the terms of this Policy. In this case, your information is processed to fulfill the agreement We have with you.
c) For security purposes: We may use your information to protect Our business, customers, and partners against fraud, theft, or any other harmful behavior that may affect Our operations, as it is in Our legitimate interest to ensure the security of Our online and offline operations.
d) To prevent counterfeiting and piracy and combat illegal resale channels of VCNY products, in violation of VCNY’s general sales terms and conditions and VCNY’s selective distribution network (through monitoring, particularly, the quantities or frequency of products purchased), as it is Our right to protect ourselves from online counterfeiting and preserve Our distribution network.
e) For marketing purposes, We may use your information to contact you, subject to your consent where applicable, about new products and special offers We think you may find valuable; this is a secondary purpose.
f) For analytical purposes, We may use your information to analyze VCNY’s reputation or Our products and measure the effectiveness of Our online or offline campaigns or events, subject to your consent, as it is in Our legitimate interest to preserve VCNY’s image and optimize our marketing campaigns. This is a secondary purpose.
g) To defend VCNY’s rights and interests in legal proceedings, including administrative procedures, consumer protection matters, judicial matters, and arbitration.
h) Other purposes: We use the information to maintain transaction records and other business records for legal, administrative, and auditing purposes. We also use the information to comply with legal, insurance, and processing requirements.
We do not disclose or share your personal information that We collect, except:
a) With Our parent company and affiliated companies within the VESCANY Group. Only authorized personnel with a need to know will have access to the information for internal auditing, billing, or administrative purposes and to provide the same level of services worldwide.
b) With service providers and agents performing services on Our behalf: For example, we share information with providers who send emails on Our behalf. We may also share personal data with service providers that help us operate Our websites, apps, and/or social media.
c) Subject to your consent, with Our business partners: For example, We may share information with third parties who co-sponsor an event, product, or promotion with Us.
d) Subject to your consent, with any third party as part of any corporate restructuring or reorganization (including dissolution or liquidation). This includes if We merge all or part of Our business or if assets are transferred, assigned, or sold.
e) When required by law, to comply with applicable laws, to respond to a court order, or, more generally, to respond to any request from a competent authority.
We may collect certain information (which may include personal data) through cookies, web beacons, and other automated means. A cookie is a text file stored in a dedicated area of your device’s hard drive, for example, when you visit the online service, read an email, or install or use a mobile app. A cookie allows the sender to identify the device where it is stored.
Cookies We use:
a) Some cookies may be functional to collect information that will allow us to facilitate your browsing experience, such as language preferences, remembering login details, or saving the content of your shopping cart or wish list.
b) Other cookies collect information about your behavior, such as the URL of where our visitors came from, which banners they clicked on, and which pages led them to our website. This information helps us improve our websites and apps and understand which products and services you prefer, offering you more personalized communication and/or content on our website or apps.
c) We also use website analytics cookies to measure website activity and determine which areas of the website are most visited, thus improving the visibility of our content.
d) We use cookies to ensure the security of online transactions/purchases through device fingerprinting, allowing us to identify certain aspects of the equipment used to place an order.
e) Our websites or apps may contain third-party cookies (provided by advertising agencies, analytics providers, etc.) that allow them to collect browsing information on your devices, including to measure the effectiveness of our advertising campaigns on third-party websites. Third-party cookies are subject to the privacy policies of those third parties. We inform you of the purpose of these cookies and how you can manage them to the extent that we are aware of them.
f) We may include on Our website or apps the ability to share content with third parties or notify others that you have visited Our website. For example, the “Like” and “Share” features provided by social media platforms (“Facebook,” “Twitter,” etc.). These social media platforms may identify you even if you do not use these features on Our website. In fact, such features allow social media platforms to track information about your browsing on Our website as long as your social media account is active while you browse our website.
We do not control how these platforms collect your personal data while browsing Our website. We encourage you to review the privacy policies of these social media platforms to understand how they use the information they collect (even for advertising purposes) through these buttons. These privacy policies should provide you with information on how to manage your preferences on your social media account. We are not responsible for the choices you make through these mechanisms or for their availability or accuracy.
Please note that if you opt out of targeted advertising, you will still see ads when using the Services, but they will not be tailored to you based on your online behavior over time.
You can disable or delete cookies in any browser through the settings options.
The information we collect about you may be transferred, stored, and processed in countries/regions where a VCNY entity is located to ensure you benefit from better services wherever you visit and for the purposes defined in this Policy.
We may also transfer your personal information to service providers involved in maintaining Our social media or any other tool used for processing customer or prospect information, as well as for product delivery.
Some recipients are located in third-party countries or regions that are considered not to offer the same level of data protection as the law in your home country.
Your personal information will not be kept permanently, and it will be retained for as long as VCNY reasonably considers necessary to achieve the purposes for which it was collected or processed, or as established by applicable laws regarding data retention periods. The retention period for your personal data collected by us is determined based on the purpose of the data processing according to the following criteria:
Regarding the processing of your personal data, you may have and exercise certain rights, such as:
(i) Confirming the existence of the processing of personal data; (ii) Requesting access to your personal data; (iii) Correcting incomplete, inaccurate, or outdated personal data; (iv) Requesting anonymity, blocking, or deletion of personal data that is unnecessary, excessive, or processed in violation of applicable laws; (v) Requesting data portability to another service provider, subject to commercial and industrial secrecy regulations and applicable supervisory authority regulations; (vi) Requesting the deletion of personal data processed, except where retention and data storage are required by applicable data protection laws; (vii) Requesting information from public and private entities with which the data controller has shared data; (viii) Requesting information on the possibility of not granting consent and the consequences of denial; (ix) Objecting to the processing of your personal data or requiring it to cease, for legitimate reasons; (x) Limiting the use or disclosure of your personal data; (xi) Withdrawing consent. You may request the deletion of your personal information (i) if your personal data is no longer necessary for the processing purpose, (ii) if you have withdrawn consent regarding processing based solely on consent, (iii) if you opposed the processing of data, (iv) if personal data processing is unlawful, (v) if personal data must be deleted to comply with a legal obligation applicable to VCNY.
We will provide an adequate level of protection for personal data and ensure that appropriate technical, physical, and organizational security measures are in place to safeguard your information against loss, misuse, unauthorized access, or destruction.
VCNY reserves the right to modify this Privacy Notice at any time. All changes will be published on Our website and will take effect from the date they are published. If any significant change is made, We will notify You by email or through Our website.
In order to offer Our services, your personal information may be transferred, stored, and processed in countries/regions outside of your country of residence, where VCNY or its affiliates, subsidiaries, or third-party service providers are located. These countries may have different data protection laws than your country of residence.
However, when transferring data to other countries, VCNY will ensure appropriate measures are taken to safeguard your personal information, including by entering into agreements with the recipients of your personal information to ensure they comply with applicable data protection laws.
We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Notice, we will notify you either by email or by posting a notice on our website.
It is your responsibility to review this Privacy Notice periodically to stay informed about how we protect your information. Your continued use of our services constitutes your acceptance of any changes to this Privacy Notice.
If you have any questions or concerns about this Privacy Notice, or if you wish to exercise any of your rights mentioned above, please contact us at:
Vescany Customer Service: support@vescanycouture.com
Last update: 02/20/2025
Help
A customer advisor will be available:
Monday to Friday from 9 AM to 8 PM and Saturday from 10 AM to 6 PM by calling us at +52 (33) 3337 6797. You can also contact us or send us an email at support@vescanycouture.com
